Order tracking
Track Your Order
Follow your parcel from checkout to your doorstep, every step of the way.
Every order tells a story on its way to your door – and you get a front-row seat. Sign in and open My Orders to watch your parcel move through each stage in real time, complete with a live carrier tracking link the moment it ships. Checked out as a guest? Just use the tracking link in your dispatch email. Here's the journey your order takes.
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1
Order confirmed
The moment you check out, we receive your order and payment and send your confirmation email. Everything's locked in – no action needed from you.
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2
Packed with care
Our team picks and packs your items by hand, double-checking every detail. Most orders are ready to leave us within 1–2 business days.
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3
On its way
Your parcel is handed to the carrier and your tracking number goes live in My Orders and your dispatch email. Tracking usually begins updating within 24 hours of the first scan.
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4
Out for delivery
It's reached your local depot and is loaded for delivery today. Keep an eye out – your order is nearly home.
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5
Delivered
Your parcel has arrived. We hope it's everything you hoped for – and if anything isn't quite right, our team is one message away.
Still have a question?
Our support team is happy to help — usually within a few hours.