Returns & refunds
Returns & Refunds
Changed your mind? Our returns are simple, fair and hassle-free.
Changed your mind? No problem. You have a full 30 days from delivery to return anything unused and in its original condition, with tags and packaging intact. Here's exactly how it works, step by step.
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Start your return
Sign in, open My Orders, choose the item and tell us why you're returning it. Prefer a hand? Our team can start it for you.
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Pack it up
Place the item back in its original packaging with all tags attached, and seal it securely to keep it safe on the way back.
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Send it back
Print your prepaid return label or book a collection, then drop it off or hand it over. You'll get a confirmation the moment it's on its way to us.
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We inspect & approve
As soon as your return reaches us, we check it over and approve your refund – usually within a couple of business days of arrival.
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You're refunded
Your refund goes back to your original payment method and typically lands within 5–10 business days, depending on your bank. We'll email you at every step.
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Exchanges
Need a different size or colour? The fastest route is to return the original for a refund and place a new order, so you're never waiting on stock.
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What can't be returned
For hygiene and safety, a few items can't be returned once opened – such as personal care products, pierced jewellery and gift cards. Any exceptions are noted on the product page.
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Damaged or faulty
If something arrives damaged or develops a fault, you're fully covered. Send us your order number and a photo within 48 hours and we'll arrange a replacement or full refund, with return postage on us.
Still have a question?
Our support team is happy to help — usually within a few hours.