Shipping & delivery
Delivery Information
Shipping options, costs and delivery times – clearly explained.
Fast, careful and fairly priced – that's how we think delivery should be. Here's everything you need to know about getting your order, with the exact options and rates always shown at checkout for your address.
Shipping options
Choose the speed that suits you at checkout:
- Free standard shipping on every order over $50.
- Standard shipping – a small flat fee on orders under $50.
- Express shipping – priority handling when you need it sooner.
How long it takes
Estimates run from the day your order is dispatched, not the day you place it:
- Standard – typically 3–7 business days.
- Express – typically 1–3 business days.
Order processing
We pick, pack and dispatch within 1–2 business days. Orders placed on weekends or public holidays start processing the next business day.
Where we deliver
We ship nationwide and to selected international destinations. The methods and rates available to you appear at checkout once you enter your delivery address.
Customs & duties
On international orders, import duties or taxes may be charged on arrival by your local customs authority. These are set by your country and paid by the recipient.
Delivery problems
Parcel delayed, damaged or missing something? Contact us within 48 hours of delivery with your order number and a photo where relevant, and we'll put it right – fast.
Still have a question?
Our support team is happy to help — usually within a few hours.