Can't find what you're looking for? Our support team is always happy to help — just head to the Report a Problem page and we'll take it from there.
How do I track my order?
Sign in and open My Orders to see live status and a carrier tracking link once your parcel ships. Guests can use the tracking link in their dispatch email.
How long will delivery take?
Standard delivery is typically 3–7 business days and express 1–3 business days, counted from dispatch. See our Shipping Policy for full details.
Is shipping free?
Yes — standard shipping is free on all orders over $50. Orders under $50 pay a small flat fee shown at checkout.
What is your return policy?
You have 30 days from delivery to return unused items in their original condition. Refunds go back to your original payment method. See our Return Policy for the full terms.
How do I change or cancel my order?
We pack quickly, so contact us as soon as possible. If your order hasn't shipped, we'll do our best to update or cancel it.
How do I contact support?
Use the Report a Problem page to send us the details. You'll get a reference number and our team will follow up by email.